Non-urgent advice: Important changes to our appointments system
This means all requests for care will be assessed by a GP before any appointments are booked, ensuring that everyone receives the right care, at the right time, from the right person.
Please read more about the changes here
How can I request a GP appointment?
To request a GP appointment, please fill in a short online form by clicking on new request below:
What if I can’t use the online form?
If you don’t use digital tools, you can still:
• Call the surgery on 020 8992 9955 and speak to a care navigator who will complete the form with you
• Visit us in person and speak to a care navigator who will complete the form with you.
Please reserve this service for those who are genuinely unable to use the online form, (e.g. patients with learning disabilities, or no internet access).
If you don’t read or write in English, you can:
• Ask a trusted family member or friend to fill the form for you.
• Call (020 8992 9955) or visit the surgery in person and speak to a care navigator who will complete the form with you, via a telephone interpreter.
We will treat every request equally– regardless of the way you contact us – so no one is left out or disadvantaged.
What happens after I submit the form?
All forms are then reviewed by a senior GP who will triage your request. We aim to respond to you on the day, or by the end of the next working day at the latest.
Depending on the nature of your request, you may receive:
• A face-to-face or telephone appointment with a GP.
- If you are triaged to an urgent appointment, the GP will ask our care navigators to call you and book this on the day.
- If you are triaged to a routine appointment, the GP will send you a booking link by email or SMS.
- The GP may arrange some investigations like a blood test, X-ray or scan before the appointment so that the results are ready to discuss in time.
• A consultation with another member of our clinical team — such as a physiotherapist, pharmacist, mental health practitioner or nurse.
• A direct referral to community services — such as Pharmacy First in a local Community Pharmacy or the Minor Eye Conditions Service in a Community Optician.
• A prescription, medical certificate or advice without needing an appointment.
• A direct referral to a specialist service if needed
To help the GP triage your request appropriately, please include all relevant information relating to your request on the form.
Out of Hours
NHS 111NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.You should use the NHS 111 service if you urgently need medical help or advice when the surgery is closed, but it’s not a life-threatening situation. Call 111 if:You need medical help fast but it’s not a 999 emergency.You think you need to go to A&E or need another NHS urgent care service.You don’t know who to call or you don’t have a GP to call.You need health information or reassurance about what to do next
Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.
Symptoms include
Chest pain
Severe abdominal pain
Vomiting blood
Black stools
Breathlessness
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Emergencies will be dealt with as a priority.
A&E
The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.
Paediatrics A&E
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
St Mary’s Hospital, Praed St, London W2 1NY
Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;
Think you need to go to hospital
Don’t know who to call for medical help
Don’t have a GP to call
Need medical advice or reassurance about what to do next
Cancelling Your Appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can telephone us on 020 8992 9955, cancel via Systm Online, or come in and speak to Reception.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Home Visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, and before 11am. You will be required to leave your phone number for the GP to call you before they visit. Please note you are not able to request a specific GP to visit.